Customer care
Need help?

Do you need support? Our customer care team is available via phone to help answer any questions and offer advice.

Delivery information

You can choose how you wish your order to be delivered:

1. Delivery with GLS
2. Delivery to a pick-up point

You can choose how you wish your order to be delivered:

1. Delivery with GLS
2. Delivery to a pick-up point
3. Free in-store delivery (Belgium)

1. Delivery with GLS

As soon as your order is shipped, you will receive an email indicating your order tracking number and a link to the courier's website. With this service you can track your order at any time.

At the moment of delivery and signature, responsibility for your purchased item(s) passes to you. If you are not the receiver of your purchase (for example a gift order) then the person who signs for the package confirms receipt and is accountable for the package. If the parcel bears any sign of damage upon delivery, please contact our customer care directly.

Please be aware that we cannot deliver to post office boxes. In case of partial shipments, shipping costs will be charged only once. We process and ship orders during our regular service hours (Monday-Friday from 09:00 am to 05:00 pm CET, except public holidays). We aim to ship your order within one day after receiving your payment. It takes 2-3 working days to deliver your order (excluding weekends and bank holidays).

If you are not present to take delivery of your parcel, the carrier will leave a calling card informing you how to rearrange your delivery. We are unable to redirect orders once items have been dispatched.

Shipping costs & countries

We are able to take payments and deliver to the following countries:

Delivery at your locationDelivery CostsFree delivery fromExpected delivery day
Austria9,50 EUR - 2-3 working days
Belgium9,50 EUR - 1-2 working days
Bulgaria9,50 EUR - 4-5 working days
Czech Republic9,50 EUR - 4-5 working days
Denmark9,50 EUR - 2-3 working days
Estonia9,50 EUR - 4-5 working days
Finland9,50 EUR - 4-5 working days
France9,50 EUR - 2-3 working days
Germany9,50 EUR - 2-3 working days
Hungary9,50 EUR - 2-3 working days
Ireland9,50 EUR - 2-3 working days
Latvia9,50 EUR - 4-5 working days
Lithuania9,50 EUR - 4-5 working days
Luxembourg9,50 EUR - 1-2 working days
Netherlands9,50 EUR - 1-2 working days
Poland9,50 EUR - 3-4 working days
Portugal9,50 EUR - 3-4 working days
Romania9,50 EUR - 4-5 working days
Slovakia9,50 EUR - 4-5 working days
Slovenia9,50 EUR - 4-5 working days
Spain9,50 EUR - 3-4 working days
Sweden9,50 EUR - 3-4 working days
United Kingdom9,50 GBP - 2-3 working days

We aim to ship all orders within one day after receipt of payment, with the exception of sale periods, where this may take up to two days after receiving your payment. Estimated delivery times are to be used as a guide only and start from the date of shipping. We are not responsible for any delays caused by destination customs clearance processes.

We aim to ship all orders within one day after receipt of payment, with the exception of sale periods, where this may take up to two days after receiving your payment. Estimated delivery times are to be used as a guide only and start from the date of shipping. We are not responsible for any delays caused by destination customs clearance processes.

2. Delivery to a pick-up point

You can choose to have your items shipped to a pick-up point of your choice for the following countries:

Pick-up point near youDelivery CostsFree delivery fromExpected delivery day
Belgium4,20 EUR - 5 working days
France4,20 EUR - 5 working days
Luxembourg4,20 EUR - 5 working days
Spain4,20 EUR - 5 working days

Mondial Relay is our partner for pick-up points. You can find more information via this link.

Once your order has been placed, we will send you a confirmation email containing all the necessary details such as the address of your selected pick-up point and a tracking code. With this tracking code you can follow your parcel whenever you like.

Once your order is ready to be picked up, you will be informed by email. The pick-up point of your choice will store your parcel for 10 days. In case you haven’t picked it up within this period you will receive a reminder email.

We kindly ask you to bring your identity card when picking up your parcel.

3. Free in-store delivery (Belgium)

Within Belgium, you can choose to have your items shipped to a Scapa brand store of your choice, free of charge. You can select your preferred brand store at the checkout.

Once your order is ready to be picked up, you will be informed by email. The brand store of your choice will store your parcel for 10 days. In case the parcel hasn't been picked up after this period, it will return to our warehouse.